As the highly anticipated game Pokémon Legends: Z/A prepares for its launch on October 16, 2025, some fans have encountered an unexpected issue: their pre-orders through the Pokémon Center have been canceled. This has led to confusion and disappointment among many players who were eagerly awaiting the game's release.

Reports on social media platforms like Reddit indicate that several pre-orders for Pokémon Legends: Z/A placed through the Pokémon Center have been unexpectedly canceled. Many users have shared their experiences, noting that they received no explanation for the cancellations. Some fans were informed that the site was unable to reauthorize a payment method, despite the charge having been taken, while others were told that the product had been oversold. This has left many players uncertain about whether they will receive the game on launch day.

While the exact reasons for these cancellations remain unclear, some speculate that the issue might be related to the pre-order bonuses, such as the free starter plushie that was offered as an incentive. It is possible that the Pokémon Center ran out of stock for these bonuses, leading to the cancellation of the entire orders. However, this is merely speculation, and no official statement has been made by The Pokémon Company regarding the matter.

The sudden cancellation of pre-orders has caused frustration among fans, especially those who had been looking forward to playing the game immediately upon release. The Pokémon Center's tracking for some of these canceled pre-orders even shows a status of "received," which adds to the confusion and indicates that the pre-orders are still in the system. This inconsistency has left many players unsure of their next steps.

For those affected by the cancellations, it is recommended to check their Pokémon Center accounts for any updates or notifications regarding their orders. Additionally, players may want to consider pre-ordering through other retailers such as the Nintendo eShop, Walmart, Best Buy, or Amazon. These platforms offer different pre-order bonuses and may provide more reliable pre-order services.