Users attempting to access various Amazon Web Services and the main Amazon website are reporting widespread service disruptions. AWS, a subsidiary of Amazon that delivers comprehensive cloud computing solutions and on-demand technology services via the internet, serves as the foundational infrastructure for numerous digital experiences. These range from multiplayer gaming platforms to smart home devices like Ring doorbells and virtual assistants. When AWS encounters technical difficulties, even briefly, the consequences can ripple across numerous seemingly unrelated services that depend on AWS for seamless operation.

Starting approximately at 12 AM PST on October 20, customers trying to reach the Amazon website began experiencing technical issues. While the website interface remains accessible and products can still be viewed, critical functions such as order tracking and personal account details have become unavailable. Numerous users have reported difficulties accessing their shopping carts, and the ability to complete purchases remains uncertain. The disruption extends beyond Amazon's core platform, affecting various AWS-dependent services including Alexa voice assistants, Ring smart doorbells, social media platform Snapchat, streaming service Crunchyroll, design tool Canva, and popular games including Roblox and Fortnite. While Twitch appears to be operating normally, both Amazon Luna and Amazon Prime Gaming services are currently offline.